At a time when digital businesses are disrupting industries in stunning
fashion, the importance of skilled and talented employees has never been
greater. Successful companies have workforces that collaborate, respond to
competitive challenges and originate winning digital strategies.
IT decision-makers (ITDMs) get it. According to Forrester Consulting, 82% of
IT leaders see employee productivity as a high or critical priority.1
Although employee productivity is the responsibility of many corporate
departments, including human resources and security teams, ITDMs should
provide employees with the technology that enables them to do better
work, regardless of location. With the right technology, employees are more
engaged, inspired and happy.
The importance of delivering an excellent employee experience is being
recognized by IT leaders and corporate management alike. According to IDC,
23% of IT departments have added a success metric around the end-user
experience. And IDC finds that by 2021, 60% of Global 2000 corporations
are expected to actively monitor and manage employee experience and
utilize employee experience as a key differentiator to build and maintain B2B
and B2C relationships.2
Research by MIT finds that companies in the top quartile of employee
experience are far more successful than companies in the bottom quartile.
For example, top-quartile companies deliver twice the innovation, double
the customer satisfaction and 25% higher profits than bottom-quartile
organizations.3