Solve for X
The CX.EX Journal
Employee experience and customer experience: both have changed dramatically over the
past year and will continue to evolve at a rapid pace. They will be more dependent on digital
interactions and digital communications—and more connected to one another—than ever
before. As the number of communication channels grows, it’s imperative that these experiences
become, or remain, as efficient and effortless as possible. That’s why we’re introducing Experience
Communications as a Service—or XCaaS—a cloud communications deployment model that
erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center
as a Service (CCaaS).
With the introduction of XCaaS and the 8x8 XCaaS offering, we are responding to the new needs of businesses today and uniquely delivering on a single platform, which includes fully integrated, cloud-native contact center, voice, team chat, meetings, and Communications Platform as a Service (CPaaS) capabilities. With XCaaS, we’re delivering on the innovation that will advance our customers’ increasingly connected EX and CX-focused communications, collaboration, and engagement needs.