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Solve for X
The CX.EX Journal


Solve for X
The CX.EX Journal

Employee experience and customer experience: both have changed dramatically over the past year and will continue to evolve at a rapid pace. They will be more dependent on digital interactions and digital communications—and more connected to one another—than ever before. As the number of communication channels grows, it’s imperative that these experiences become, or remain, as efficient and effortless as possible. That’s why we’re introducing Experience Communications as a Service—or XCaaS—a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

With the introduction of XCaaS and the 8x8 XCaaS offering, we are responding to the new needs of businesses today and uniquely delivering on a single platform, which includes fully integrated, cloud-native contact center, voice, team chat, meetings, and Communications Platform as a Service (CPaaS) capabilities. With XCaaS, we’re delivering on the innovation that will advance our customers’ increasingly connected EX and CX-focused communications, collaboration, and engagement needs.


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