Today’s B2B service leaders are operating in a dynamic landscape called the Experience Economy. In this new paradigm, your customers’ experience and relationship with your brand is more important than the cost and value of your products and services alone. With 86% of buyers willing to pay more for better customer experiences1, there has never been a more important time to deliver service in the right way, at the right moment.
Today, brand loyalty starts with service—because how you show up for your customers is as valuable as what you sell.Learn how to build a B2B customer service experience your accounts can’t work without.
1. The ROI of Customer Experience, Temkin Group