Today, service managers must meet customer expectations and reduce costs while managing remote teams and employee safety. Learn how new digital technologies and access to data can help your service organization evolve to address new requirements.
In this on-demand webinar, listen to how IndiaFirst operationalised a zero-touch customer journey in under 3 months. From delivering support remotely to automating claim submissions across channels, Anjana candidly shares 'the how' and her learnings in the pursuit of customer relevance.
Anjana Rao, Chief Strategy Officer, IndiaFirst Life Insurance
Rakesh Jaitly, Senior Sales Director – CX, Oracle India