The world of customer experience is facing immense change – and there could be a heavy price to pay for businesses who struggle to change with it. Customers are demanding more human, empathetic service, and at the same time, advances in technology are increasing both employee demands for remote working options and customer needs for innovative customer service solutions.
97% of respondents in one of our recent webinar polls confirmed they’re now working entirely from home – just as customers are seeking better, more human engagement.
As we look forward to a post-COVID world, we deep dive into the four CX Service we know you're facing right now, and share what your peers are doing to solve them. Learn how you can plan and prepare for challenges, both existing and new, to create CX Service strategies that works for your business.