The 3-step Guide to Modern Customer Service  

Increase Landing Page Conversions

Here are some interesting statistics to chew on:

  • 82% of customers are disappointed by brands1
  • $75 billion was lost due to poor customer service in 20191
  • Only 15% of consumers actually expect companies to deliver personalised experiences1

Customer service teams are on the front lines when it comes to delivering a winning customer experience. But what is “a winning customer experience?” Well, it is one that delights—not disappoints—customers. Whether it’s answering common questions, trying to make something right for a frustrated customer, or resolving an issue that has spun out of the control, it’s important that customer service strategies, technologies, and teams can deliver on high expectations.

So how does a customer-centric company become more customer centric? Here’s a closer look at key trends that are shaping the future of customer service, and what steps businesses can take to provide better service in today’s experience economy.

Source:
1. Jeanne Bliss, “One Size Doesn’t Fit All,” 2019, go.oracle.com.

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