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The Global Trust Imperative


The Global Trust Imperative

Understanding more about customer expectations of and experiences with government digital service delivery provides insight into how it may affect their trust in the government. Building on biennial surveys from 2014 to present, this report explores customer data and ways governments can deliver more personalized and user-friendly services. Such an approach has benefits for both government and its customers. Download this informative research to learn the benefits of improving the customer experience.

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