Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes. Gartner calls this “hyper automation.”
Key Challenges:-
- EA and technology innovation leaders can create a myopic view of tactical routine automation over a long-term strategic roadmap. This risks their credibility within the organization. There is a lack of guidance helping organizations to assemble robotic process automation (RPA) with other tools. This hinders end-to-end process automation, causing these organizations to miss out on strategic business values.
- Initiatives to add AI-enabled intelligence to business processes are often delivered in silos without an integrated strategy. This results in future scaling challenges.