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eCommerce Delivery Benchmark 2021

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eCommerce Delivery Benchmark 2021




Online retail was expected to grow by 16.5% in 2020, but by the end of Q1 it had already exploded by 28%. It’s official: we’re living in an All-Delivery economy. But as we ponder life after Covid, what matters most is how consumers will behave long after the lockdowns lift, and how retailers will adapt to win and retain customers.

In the Ecommerce Delivery Benchmark Report 2021, the latest in a series of highly regarded research commissioned by Metapack, we look at how retailers have survived the Covid stress test and how they are preparing their businesses to thrive in future. Our partner RetailX surveyed consumers and retailers, exploring their attitudes to delivery and fulfillment across five major ecommerce markets: the USA, UK, France, Germany and Netherlands.

Download the report to discover:

  1. In-depth interviews with leading retailers like Holland & Barrett, Interflora, AO, Pandora and more
  2. How consumer values have shifted, when 32% of consumers say they value sustainability more than practical factors such as cost and speed
  3. Why 64% of retailers say post-purchase experience is a high priority in 2021
  4. The repercussions of a 5-fold rise in bad online shopping experiences in 2020

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