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Ecommerce Delivery Benchmark Report 2021


Ecommerce Delivery Benchmark Report 2021

Download the full report now to learn more about the delivery priorities of retailers around the world, plus:

  • In-depth interviews with leading retailers like Holland & Barrett, Interflora, AO, Pandora and more
  • How consumer values have shifted, when 32% of consumers say they value sustainability more than practical factors such as cost and speed
  • Why 64% of retailers say post-purchase experience is a high priority in 2021
  • The repercussions of a 5-fold rise in bad online shopping experiences in 2020

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