2021 has been the year of CX transformation, forcing even the most reluctant customers to rely on digital to interact with companies due to limited in-person interactions and overwhelmed call-centers.
With 20-40% of people intending to continue using online channels to interact with businesses in 2021 and beyond, companies need to deliver pixel-perfect applications across web, mobile, and chat that can easily be adjusted to changes in customer needs.
Join OutSystems and guest speaker, Nigel Fenwick, Forrester VP & Principal Analyst at Forrester, as we discuss his research in digital business in the age of customer experience.
Some of the topics we will cover include:
Forrester VP & Principal
Analyst at Forrester
Global Product Marketing