Transforming Frontline Operations with Augmented Reality Technology  

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The Industrial Workforce of the Future is already here, driven by several macro trends that have produced critical industry-wide talent and skills shortages. Remaining competitive in this environment requires companies to re-imagine how they hire, train, and retain employees as they undertake Industrial Transformation (IX) initiatives. The frontline workforce plays an increasingly central role in the success of these strategic programs. The fast pace of change in smart, connected operations requires an unprecedented level of organizational agility to continuously field a workforce with the right competency profile.

In response, many industrial organizations are incorporating Connected Worker initiatives into their overall digital transformation programs. These initiatives leverage both proven and emerging digital technologies such as mobile devices, robotics, augmented reality, sensorequipped wearables, and IIoT systems. These and other technologies serve to better connect frontline workers with their work environment, facilitating the multidirectional flow of data, information, insights and actions to improve processes and overall operational performance.

Connected Worker technologies play a key role in enabling the Industrial Workforce of the Future by augmenting human capabilities. The goal is a frontline workforce that’s more engaged, proactive and empowered with data-driven insights to make faster, better decisions. Our research shows that companies that have been most successful with their IX programs have adopted Connected Worker technologies more than others that are less successful. This report will focus on one such technology, Augmented Reality (AR), which has proven to deliver value by helping industrial organizations improve productivity, quality, and safety in frontline operations.

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