The Transformational Value of Conversational AI for Customer Service  

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Agents and self-service systems need to have intelligent conversations with customers to resolve their issues and provide advice. Asking the next best question and performing the next best action, based on historical and real-time context, situational knowhow, and compliance requirements would require agents to have a 20-pound brain! Thankfully, technology in the form of conversational AI is here to save the day.

Read this article to learn how this technology not only improves customer and agent experiences but also delivers transformational business value.

Presented by: Pure AI
Sponsored by: eGain

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